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PRIVACY POLICY

INTRODUCTION

  1. We are committed to safeguarding the privacy of our website visitors and our service users, that is why we disclose this privacy policy document (hereinafter: policy) for you. This policy aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that may not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. This policy applies where we are acting as a data controller with respect to the personal information of our website visitors and service users; in other words, where we determine the purposes and means of the processing of personal information.
  2. In this policy, “we”, “us” and “our” refer to Fox in a Box AB. For more information about us, see Section 20. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
  3. We undertake to preserve the confidentiality of all personal information you provide to us, and hope that you reciprocate.
  4. Our policy is intended to comply with the EU General Data Protection Regulation (GDPR).
  5. The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal information.
  6. Except as set out below, we do not share, or sell, or disclose to any third party, any personal information collected through our website. We may share some of the personal information with affiliated entities of the Fox in a Box group (“Affiliates”) that apply the same or similar data protection standards.
  7. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1. DATA WE PROCESS.

  1. We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
    • Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided to us at some time.
      • When registering on our site, as appropriate, you may be asked to enter your
        • Full name
    • Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for purposes of communication or meeting with you.
  1. Technical data may include: your internet protocol (IP) address, GPS, access to mobile device camera, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  2. Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
  3. Camera pictures: In our rooms we are operating a surveillance camera system which is used to supervise the games and to watch for your safety. We are not recording or storing videos and we are not allowing any third parties to have recordings from our customers.
  4. Pictures after the game: We’re taking group pictures of the players after the game and upload it to social media platform (such as Facebook) and/or send it over to you by email. If you don’t want your team picture to be uploaded to Facebook, please, inform the game master on site.
  5. Game logs: We are collecting data about the games through a controller system which is connected to the Fox In A Box special proprietary systems in the rooms. We can track when you have started and finished the game, which doors have been opened, which game(s) have been solved, etc. We connect this database with our reservation system, so we now if there is a game in the room which doesn’t have a reservation. We use this game logs to supervise the number of the games and make statistics about them. 
  6. FOX HUNT IGRE: We may collect data about your geographical location as provided to us by your mobile phone and the actions you take and challenges you complete in the games and applications, that you use outside of the Franchise outlet.
  7. Social media: We may collect other data that you submit via our social media accounts as well as other means of communication. For example, we may collect personal data when you provide feedback or when you participate in interactive features such as surveys, contests, or promotions.
  8. Newsletter: In case you subscribe to our newsletter, our Franchisees are operating third parties services used to manage the sending of the newsletter. While these third parties don’t have access to your data, it is nonetheless hosted on their platform.
  9. We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
  10. We are storing the following data to perform our contractual relationship, fulfil your reservation and to prepare statistics and bookkeeping:
    • price of the game
    • number of the players 
    • number of guests
    • pay type (bank card, on the spot, etc.)
    • various information about your booking (time, cancelation, additional requests, etc.)
  11. We are not storing any kind of personal information regarding payments on our system, we use payment service providers in this respect. Security of the information storing is the responsibility of the payment services providers who are controlled under PCI compliance standards.
  12. Before you start any kind of game experience created by us, for marketing purposes and for proving that you have understood the rules and rights in connection with our services, we are asking you to sign a waiver on site. This waiver might contain questions in connection with your personal and non-personal information.
  13. We collect the above mentioned personal information from you when you fill out the form or enter your personal data on our website or at our rooms to fulfill our contractual obligations with you and provide you the best gaming and costumer experience. We also have an own reservation system in which the above mentioned (personal) information might be stored so we can prepare for your reservation. This reservation system is secured and is not and will be not disclosed to any third party except for our Affiliates or where so instructed by a court of public authority under mandatory law.

2. Special personal information

We do not collect any special personal information about you.

3. If you do not provide personal information we need


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to provide you with our services. 

4. The bases on which we process information about you

  1. The law requires us to determine under which of the below bases we process different categories of your personal information, and to notify you of the basis for each category.
  2. If a basis on which we process your personal information is no longer relevant, then we shall stop processing your personal information as soon as reasonably possible.
  3. If the basis changes and we are required by law to do so, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

5. Information we process because we have a contractual obligation with you

When you make a registration/reservation on our website for a game, buy a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it particularly to:

  1. verify your identity for security purposes
  2. sell products to you
  3. provide you with our services
  4. provide you with suggestions and advice on games, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

6. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including the games or our services, you provide your consent to us to process information that may be personal information.

Wherever reasonably possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies on your first use of the website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected of our Affiliates for the purposes of offering you other services you might find useful.

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us on the legal@foxinabox.re. However, if you do so, you may not be able to use our website or our services further.

7. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either by you or by us, of doing so.

Where we process your information on this basis, we do so having carefully considered:

  1. whether the same objective could be achieved through other means
  2. whether processing (or not processing) might cause you harm
  3. whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  1. record-keeping for the proper and necessary administration of our organization
  2. responding to unsolicited communication from you to which we believe you would expect a response
  3. protecting and asserting the legal rights of any party including our affiliates
  4. insuring against or obtaining professional advice that is required to manage organizational or business risk
  5. protecting your interests where we believe we have a duty to do so

8. Information we process because we have a legal obligation.

Sometimes, we must process your personal information in order to comply with a statutory obligation.

For example, we may be required to give personal information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order. In this case we notify you – if it is allowed – about this personal information transfer.

This may include your personal information.

9. Sweepstakes, Contests, Promotions and Surveys

From time to time, we may offer you the opportunity to participate in sweepstakes, contests, surveys and other promotions. Any information submitted in connection with such activities will be treated in accordance with this policy, except as specifically set forth in the rules, terms or conditions for those sweepstakes, contests, surveys or promotions.

10. Complaints regarding content on our website

  1. Complaints can be sent to: legal@foxinabox.re.If you complain about any of the content on our website, we shall investigate your complaint.
  2. If we feel it is justified or if we believe the law requires us to do so, we shall remove or suspend the content while we investigate.
  3. If we think your complaint is vexatious or without any legal basis, we shall not correspond with you about it.

11. Communicating with us

  1. When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us to reply with the information you need.
  2. After dealing with your information request we generally keep any personally identifiable information associated with your message, such as your name or email address as long as it is required by the law.

12. Complaint

  1. When we receive a complaint, we record all the information you have given to us.
  2. We use that information to resolve your complaint.
  3. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could reasonably identify you or any other person.

13. Use of information we collect through automated systems when you visit our website

  • Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any cookies as you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall only use the mandatory Cookies that are necessary for proper website usage.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  1. to track how you use our website
  2. to record whether you have seen specific messages we display on our website
  3. to record your answers to possible surveys and questionnaires on our site while you complete them
  4. Understand and save user’s preferences for future visits.
  5. Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
  • Web beacons 

We and our third-party web analytics providers also employ a software technology called web beacons (also known as clear gifs or web bugs), that help us better manage content on the website by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by web beacons to our customers’ personal information. We use web beacons in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

  • Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

  • Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

14. Disclosure and sharing of your information

  • Information we obtain from third parties

Although we do not disclose your personal information to any third party (except affiliates and as set out in this notice), we sometimes receive data that is indirectly derived from your personal information from third parties whose services we use.

No such information should be personally identifiable to you.

We are transferring data to our contractual partners who provide technical support to maintain our worldwide booking system (Nitronwise Kft, Budapest, Hungary, Softtronic DOO, Senta, Serbia and Themes Kingdom, Novi Sad, Serbia) which data transfer may include personal information. We and – to our knowledge – our abovementioned partners is each processing this data with the highest level of safety and fully in line with GDPR.

  • Data may be processed outside the European Union

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained in your country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in Serbia, United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

  1. the processor is within the same corporate group as our business or organization and abides by the same binding corporate rules regarding data processing.
  2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.
  • Other disclosures

When you submit content in connection with puzzles or otherwise complete a puzzle in a game, your response and location is stored on the map for that game, but only if you have provided permission on your mobile phone. If you are using a public game, this information is made publically available (like our leader boards). If you are using a private game, only the users with access to that game may see this information.

We may disclose your submissions by publicly displaying them, incorporating them into marketing materials, advertisements and allowing other users to distribute the same in connection with their own websites, media platforms, and applications.

Otherwise, we do not sell, trade, or otherwise transfer to third parties your personal information unless we provide you with advance consent. This does not include information transfers to our Affiliates, website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe such release is required to comply with the law, enforce our site policies, or protect ours rights, property, or safety. However, non-personal information may be provided to other parties for marketing, advertising, or other uses at any time.

Occasionally, at our discretion, we may include or offer third party products or services through links on our website. Such third-party sites have their own separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites.

15. Control over your own information

  • Inform us of changes

It is important that the personal data we hold about you should be accurate and current. Please keep us informed if your personal data changes.

  • Access to your personal information, portability

At any time, you may review or update personally identifiable information that we hold about you, by contacting us. You are also entitled to have a copy of the personal information that we hold about you, by contacting us.

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

  • Withdraw consent and removal of your information

If you would like to withdraw your consent and wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

Contact us at: legal@foxinabox.re

  • Rectification

You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed.

  • Restriction, objection

In some circumstances you have the right to restrict the processing of your personal data or object our processing of your personal data. These circumstances can be found in the GDPR section 18 and 21.

  • Verification of your information

When we receive any request to access, edit or delete personal identifiable information we may first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

  • Complain to a supervisory authority

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

15. Use of site by children

  1. If you are under 18, you may use our website and participate in our games only with consent from a parent or guardian
  2. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
  3. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

15. Encryption of data sent between us

Fox in a Box protects information both online and offline. However, we do not collect any passwords, credit card or card numbers, the transmission of information is encrypted and protected using Secure Sockets Layer (SSL) to perform the best protection of the information.

15. How you can complain

  1. If you are not happy with our privacy policy or if you have any complaint, then you should tell us.
  2. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the supervisory authority. We would, however, appreciate the opportunity to talk to you about your concern before you approach the supervisory authority.

15. Retention period for personal data

  1. Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
  2. to provide you with the services you have requested;
  3. to comply with other law, including for the period demanded by our tax authorities;
  4. to support a claim or defense in court.

15. Compliance with the law

  1. Our privacy policy has been compiled to comply with the law of the country in which we conduct our main business, as well as the GDPR. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
  2. However, ultimately it is your choice as to whether you wish to use our website.

15. Review of this privacy policy

  1. We may update this policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
  2. If you have any question regarding our privacy policy, please contact us.

15. Contacting Us

  1. Individuals covered by this policy can raise any concerns about our processing of personal information by contacting us at:
  2. Fox in a Box AB
  3. Framnäsbacken 7, 17166 Solna, Sweden
  4. email: legal@foxinabox.re
  5. DPO: Zoran Hajnal
  6. phone: +46736636639
  7. Last Edited on 12.07.2024.